RMA

Request RMA
Before request a RMA, please read Warranty / RMA policy carefully.
To request RMA, here is the instruction.
Please send an email "RMA request order# <the order number>" in the following format to
(To locate your order correctly and quickly, we suggest you reply your order email, copy and paste the following section and fill in the needed fields.):
*. Order number: _____________________________. (Google Checkout order number or PayPal transaction ID, or other order number. Skip to the next if you are replying your order email.)
*. Date of order: __________________. (Format: MM/DD/YYYY) (Skip to the next if you are replying your order email.)
*. Total item quantity need to return: __________________.
If you have multiple items to return, please fill in all the information from below to the end for each item.
*. Product condition when order is delivered to you, specify quantity:
  [__]New retail package.
  [__]New OEM package
  [__]Open boxed/Refurbished as product description stated.
  [__]otherwise, __________________________________________
*. What have you done to the product after you received it? specify quantity:
  [__]Haven't opened neither packaging box nor inside product box.
  [__]Opened packaging box, but haven't opened inside product box.
  [__]Opened both packaging and inside product box, visually checked the product but haven't tested it, and put it back.
  [__]Opened both packaging and inside product box, tested the product and put it back.
  [__]otherwise, __________________________________________
*. Return reason, specify quantity:
  [__] Seller's error.
  [__] Shipping carrier's error.
  [__] Replace-can-correct Mfr/Product error.
  [__] Replace-cannot-correct Mfr/Product error.
  [__] I/Buyer error.
  Detailed reason or description of product defectiveness for this RMA:
  __________________________________________________________
  __________________________________________________________
  __________________________________________________________
  If the product is motherboard, memory, magnetic hard disk, video card, keyboard, mouse, or speaker, I have tried to use this part on a workable system without success. specify quantity: Yes[__], No[__], Not Applicable[__]
  If the product does not belong to above categories, I have contacted the mfr for this issue and confirmed it's a product defectiveness. specify quantity: Yes[__], No[__], Not Applicable[__]
*. Part name/SKU: ____________________________________________. (copy it from your order, skip to the next if your order has only one item.)
  If you feel you received a wrong part than what you ordered, what's the part name and part number on the box: (otherwise, skip to the next)
  __________________________________.
  Serial number(s): _____________________________. Not found.[__] (Must have serial number in these products: Processors, memory, hard drives, motherboard, video cards)
*. Purpose to return, specify quantity:
  [__]Refund.
  [__]Replacement.
  [__]Refund or replacement.
*. Please attach photos in email if there are observable problems.
Notes:
After you initiated a RMA request, we will request RMA to our suppliers and issue RMA number to you. All returns will be shipped directly from buyers to our suppliers. Our suppliers will carry all visual inspections, serial numbers checking and power on testing on behalf of us.
We'll preview your request and issue you a RMA number within 1-2 business days.