Welcome to AlrightDeals

AlrightDeals Store Policies

Mfr naming product: retail or OEM/bulk/WhiteBox policy
We sell the products in mfr original packages which may be in retail package or OEM/bulk/WhiteBox etc. We don't change any product packaging style.
Product condition policy
New: as the original condition which manufacturers sold to us.
Refurbished: They are mfr refurbished. We don't sell store refurbished products.
Open box: They are opened and returned from previous customers. They include everything in original package and have been tested in working condition.

Store warranty / RMA policy
Your satisfaction is our success.
Although this is a highly competitive market, we are still doing our best to meet customers' satisfaction.
We made this policy based on the agreements between our suppliers and us. After you initiated a RMA request, we will request RMA to our suppliers and issue RMA number to you. All returns will be shipped directly from buyers to our suppliers. Our suppliers will carry all visual inspections, serial numbers checking and power on testing on behalf of us. Please read carefully.
Full refund policy (for seller's error)
In case of the following seller's mistakes:
*. shipped wrong items (based on MPN only, not based on product name, description and photo)
*. products we shipped do not meet the described conditions (new, refurbished, open box, used, physical damaged), etc.
*. Please request RMA within 5 days from the date of delivery to you.
*. We'll email a shipping label to you, then you print out the label, stick it on the package, drop it off at FedEx/UPS/USPS location. Then you are done.
*. After we receive and verify the package, we'll issue you a full refund, including original shipping charge.
*** Please don't abuse this policy. We record all serial numbers and shipping conditions, and carefully test returned products.
Partial refund policy (for replace-cannot-correct mfr/product error)
*. This policy only applies to motherboard, memory, magnetic hard disk, video card, keyboard, mouse, speaker. All other products can not be refunded.
*. If mfr/product error exists in the product model (all products with the same MPN have the same error, which can't be corrected by a replacement), refund can be granted.
*. Please request RMA within 15 days (7 days from store3) from the date of delivery to you, and must be received by us within 15 days from the date the RMA number is issued.
*. Return for refund no restocking fee.
*. Original handling and shipping cost is not refundable.
*. Buyer is responsible for the shipping cost of returning the products.
*** Please don't abuse this policy. We record all serial numbers and original shipping conditions, and carefully test returned products.
No refund policy (for replace-can-correct mfr/product error)
*. If mfr/product error is a product instance error which can be corrected by a replacement, refund can't be granted.
Partial refund policy (for buyer's error, product still unopen)
*. This policy only applies to motherboard, memory, magnetic hard disk, video card, keyboard, mouse, speaker. All other products can not be refunded.
*. If there are neither seller's nor mfr/product errors, and product is unopened and in new and resaleable condition.
*. Please request RMA within 15 days (7 days from store3) from the date of delivery to you, and must be received by us within 15 days from the date the RMA number is issued.
*. The refundable amount is 85% of invoice price (15% stocking fee applies), or the price when the item is returned to us, which is lower.
*. Original handling and shipping cost is not refundable.
*. Buyer is responsible for the shipping cost of returning the products.
***. This policy does not appliy to special orders, please make sure what product you really need before ordering.
No refund policy (for buyer's error, product opened by buyer)
*. If there are neither seller's nor mfr/product errors, and products have been opened by buyers.
*. If the customer is not sure about the product and wants to "buy-try-return", we say sorry, our business model is unsuitable for you. We suggest buyers check product specification/compatibility with mfr/internet before ordering. Or purchase from other sellers which allows this kind of return.
Replacement policy
*. This policy only applies to motherboard, memory, magnetic hard disk, video card, keyboard, mouse, speaker. For all other products, please directly request RMA from the mfr for replacement.
*. Replacement will be handled if there are mfr/product errors. We only replace exactly the same product as you ordered. We don't accept request to exchange a different product (Why? It's because exchange to different product has been frequently abused by some buyers). In such case, you shall request RMA for refund and order the product you want, and they are handled completely independently.
*. Please request RMA within 15 days (7 days from store3) from the date of delivery to you, and must be received by us within 15 days from the date the RMA number is issued.
*. If the replacement is out of stock, we will issue a partial refund.
*. We don't cross ship products.
*. Buyer is responsible for the returning shipping cost.
*. We will cover the full shipping cost of sending the replacement to you for U.S. 48 states buyers. We don't cover replacement shipping cost shipping to Hawaii, Alaska and international.
Return carrier requirement policy
You must use a trackable carrier to return. For example: Fedex, UPS, DHL, TNT, USPS(must have delivery confirmation number), etc.
RMA processing timing policy
We only test motherboard, memory, magnetic hard disk, video card, keyboard, mouse, speaker in our locations. They usually take 4-7 business days to process after we receive the return.
All other products must be returned back to manufactures for testing, such RMAs may take much longer to finish.
RMA approval requirement policy
Returning products shall have no buyer induced errors:
*. physical damages, burnt chips, bent/broken pins, serial number not match, missing parts, missing accessories, missing labels, missing boxes, etc.
*. Attempt to repair or rework the product.
*. Deface or remove the original manufacture warranty seal or serial number.
We check these criteria to determine if RMA to be approved or denied.
You must obtain a tracking number when you send the package to us in case the package is lost.
If all the above conditions meet, you are qualified for refund or replacement, we'll fulfill the refund or replacement as soon as possible.

Account management policy
Customers don't need to worry about privacy disclosure from us because we don't save any account, credit card information in our system.
All your information and orders are maintained by Google Checkout or PayPal. We even don't know your credit card number and billing address.
In case you need to print invoices, please go to Google Checkout or PayPal for printing.

Special order policy
If the product is out of stock or you need more than what we have, you may send inquiry to us for a special order.
*. Special order may be available if manufacture has it in stock and it usually takes 3-6 days lead time for transferring the product to us before your order is shipped.
*. You may email sales@alrightdeals.com for a special order inquiry. *. We will check with mfr/vendor, and will reply your email within 1-2 business days. *. Please don't call us because we can't give you an answer instantly. *. If your special order inquiry is approved, you may place order now and ignore certain errors/warnings.

Payment policy
Accept Google Checkout, PayPal, money order, cashier's check, wire transfer, WesternUnion, MoneyGram, etc.
Google Checkout policy
Google Checkout is our primary credit card processor, especially for foreign buyers pay with credit card.
It takes at least 15 minutes for Google Checkout team to approve orders.
We start to process orders only after it shows "Authorization successful".
If you are not sure your payment is going to be successful, please check payment status in your Google Checkout account in 15 minutes after you successfully submit the order, especially when you have an overnight order.
Other payment policy
Other than pay through Google Checkout and PayPal, please follow these steps:
*. Contact BankWireTransfer/WesternUnion/MoneyGram for fee estimation.
*. Place order online.
*. Inform us when you are ready to pay.
*. We will reserve the products, all reservation expires at the end of each business day if not invoiced and can be reserved again at the beginning of next business day.
*. In case the product is out of stock, we will inform you accordingly and give you an estimated arrival time.
*. We will inform you when the order is reserved and you shall pay as soon as possible.
*. Inform us you have paid with any Confirmation/TransactionNumber/MoneyTransferControlNumber(MTCN:10digits:WesternUnion)/ReferenceNumber(8digits:MoneyGram)
*. After your payment clears, we will ship your order accordingly.
*. In case the order can't be fulfilled with an unexpected reason after you paid, we will issue you a full refund check at the amount of what we received. Incoming wire transfer fee charged by our bank is unrefundable.

Shipping and handling policy
We ship out orders within 1-2 business days after payment clears, in most cases, order is shipped the same day when the order is placed.
Most packages are shipped by FedEx, UPS or USPS.
DHL and others may be requested and may need some lead time.
Special orders have lead time before shipping.
USPS is available in some of the warehouses. If you need USPS (for example PO box, army or foreign countries with low shipping cost) but it's unavailable in the location where product sits, we will re-route the product to an USPS available location within 3-6 days lead time.
Shipping insurance policy
In case of dispute caused by shipping carrier's error: If buyer chooses "Do not buy insurance" option, buyer shall contact shipping carrier for the shipping conpensation; otherwise, seller will contact shipping carrier for conpensation and issue refund or replacement for the buyer.
Delivery signature policy
Signature option is designed to suit buyer's need based on buyer's knowledge of shipping address' safety and availability to sign at the time of delivery.
Seller shall provide the tracking number and detail shipment report to prove the shipment is real and delivered.
In case buyer declares order not received: If buyer selected "Do not buy signature" option, buyer is responsible for not receiving the shipment; otherwise, seller will help to find out why the shipment is not received.
For some large value orders, even if buyer selects "Do not buy signature", order will still be shipped with signature added on seller's own cost.